Worcestershire telecommunications company Armstrong Bell has come to the rescue of major West Midlands mechanical and electrical contractor P&R Morson, installing a state-of-the-art telephone system within 24 hours when its ageing network began to fail.
Armstrong Bell replaced the 12-year-old ailing telephone system at the contractor’s Halesowen headquarters with a state-of-the-art NEC SV9100 option. P&R Morson opted to purchase the 24 handsets and further units can be added as it takes on new staff.
Following the successful installation, P&R Morson has appointed Armstrong Bell to upgrade its broadband. It will replace a costly four-way bonded ADSL system with a faster fibre-to-the-cabinet (FTTC) alternative, which will reduce the company’s line rental costs.
Working closely with P&R Morson’s office manager and finance director, Bromsgrove-based Armstrong Bell drew up a tailored system, including hunt groups for frontline call answering, voicemail, connecting door intercom and release front and back, to suit its client’s specific needs.
With two businesses on site - P&R Morson and Morson FM, which provides facilities management services - it was also vital that administrative staff could easily identify incoming calls so that they could answer the telephone appropriately.
Ruth Sims, finance director at P&R Morson, which counts national construction companies such as Lend Lease, Galliford Try, and John Sisk among its major clients, said: “We are a very busy company whose projects are increasing in size and scope, so it’s crucial that we have a professional telephone system that can cope with the heavy demands put on it.
“We’d been having lots of problems with our old telephone system because it was 12 years old and there was no longer any technical support or spare parts, so when things went wrong with it, there was nothing we could do. It got to the point that we had to replace it quickly because we couldn’t operate to the high standards that a company of our calibre should.
“Armstrong Bell was brilliant. Not only is it a company local to us, which is important, the level of service has been superb. We’ve had meetings with many telephone companies but this was the best one we’ve had. It really listened to our needs and came back with a very comprehensive, sensible solution for us and there was no attempt to upsell, which is what other companies have tried to do.
“The engineers installed the system within 24 hours with minimal disruption and carried out very good training for our staff, which was essential because it is a significant change for many of our employees. It’s a fantastic system that works well across both parts of the business and we are confident that it will stand us in good stead as we continue to grow.”
Will Copley, managing director of Armstrong Bell, said: “Telecommunications systems are fundamental to business operations, so getting P&R Morson up and running and trained within a working day is testament to the expertise of our engineers and our commitment to providing the best possible service.”
PR by Clive Reeves PR Birmingham